Payments

What payment methods may I use to purchase on TestPrep-Online?
You are welcome to use the following methods of payment:   Visa, MasterCard, American Express, most other major credit cards and PayPal.  To ensu...
Wed, 26 Oct, 2016 at 9:39 AM
How long does PayPal eCheck take to clear?
An eCheck is an electronic transfer of funds.  Money sent via eCheck is taken out of the buyer's bank account and deposited in the seller's PayP...
Wed, 26 Oct, 2016 at 9:41 AM
How to redeem a coupon?
Redeem a coupon in 3 easy steps:  1. Select the product that you wish to purchase and click 'Buy Now' 2. Underneath the price sele...
Wed, 26 Oct, 2016 at 9:18 AM
I received an error message when I attempted to make a purchase, what should I do?
If your credit card payment is not going through we recommend that before you try to process the payment again, you contact both your bank and your cr...
Wed, 26 Oct, 2016 at 9:23 AM
I see that I was charged an international processing fee, why is that?
First and foremost - we are more than happy to reimburse any international processing fee.   TestPrep-Online is an international online company. Your ...
Wed, 26 Oct, 2016 at 9:43 AM
I did not receive a receipt from TestPrep-Online following my purchase. How do I obtain a copy?
We recommend that you check your Spam/Junk folder for the receipt and welcome email from us.  If you did not find them, please contact us here and prov...
Wed, 26 Oct, 2016 at 9:44 AM
I see two charges for the same product on my bank statement
Please contact us here and send us the following information: 1. Your Customer ID and your order number (both should appear on the receipt you received ...
Wed, 26 Oct, 2016 at 9:46 AM
Are payments recurring?
TestPrep-Online never makes automatic charges to your credit card. Once you have paid and received your product you will not be charged again.   If yo...
Wed, 26 Oct, 2016 at 9:15 AM
Request a Refund
If you would like to request a refund, please complete the form below. You can find out more about our refund policy here. Please allow up to five busin...
Tue, 24 Jul, 2018 at 11:38 AM