Technical Support

I forgot my password, how do I recover it?
1.If you don't remember your password, please click here. 2.Click "Forgot your password" 3.Enter your email address. 4.You will receive a...
Sun, 21 Jul, 2019 at 11:05 AM
I'm getting a message that my pack is expired but the expiration date hasn't passed
Our website utilizes the European dating style - dd/mm/yyyy.  Therefore, the expiry date 12/06/16 means June 12, 2016. Please contact us here for assi...
Sun, 21 Jul, 2019 at 10:57 AM
I am experiencing a technical issue - PC/Laptop - how can I fix it?
If you are using iPad please read here.    Please find below 2 simple steps that you can take to resolve this issue: 1. Use a desktop with Google ...
Thu, 27 Oct, 2016 at 8:35 AM
I am experiencing a technical issue - iPad - how can I fix it?
For optimal performance, we recommend using a desktop/laptop with Google Chrome as your browser. When accessing from an iPad/iPhone, we recommend using ...
Tue, 1 Jan, 2019 at 10:45 AM
I would like to change my login details, how do I do that?
If you would like to change your user credentials such as name, email address, password etc follow the simple steps below: 1. Log into your account on w...
Thu, 27 Oct, 2016 at 8:37 AM
Access Denied Troubleshooting - TestPrep-Online
Dear customer,  The error message you received indicates that your TestPrep-Online subscription has expired.  We sincerely apologize for the inconven...
Tue, 6 Mar, 2018 at 12:50 PM